Please join our webinar for a discussion about best practices relative to the collection process. We will cover how compliance requirements affect the collection process, dealing with difficult individuals, effective phone techniques, how to properly setup payment arrangements, latest skip tracing techniques and much more.

Also included on this webinar:

New! Role-Playing Sessions – For the first time the ERS Webinar Series will have live role-playing sessions with mock collector/borrower scenarios.

Join our host Judith Flink, Retired Executive Director University Student Financial Services at University of Illinois System, to explore the many effective collection techniques and strategies used in the industry today.