Profile: A community college system with 100,000 students across six (6) campuses and a centralized collections office. Student receivables were growing due to an increase in return to Title IV funds and student enrollment, all while resources were shrinking.
Challenge: To provide real time, as needed reporting to all campuses without using the district’s collection office. To maximize collections and account resolution without generating complaints.
Solution: Alltran’s Client Portal provided real-time payment and account history to authorized users at each campus in addition to district personnel. Daily payment reports are loaded to the secure FTP site for client access. Alltran remits funds to the college on a weekly basis for quicker updates to the school’s student information system.
- Smoother processes allowing less human interaction while posting funds sooner and allowing holds to be removed in an efficient manner.
- Recovery in excess of 26% after twelve (12) months at Alltran.