Profile: A state university with over 37,000 students, the majority of whom are commuter students.
Challenge: A rapidly growing customer base creates greater financial demands and the need to generate revenue through the recovery of delinquent accounts. Consumers seek the latest technology platform which requires a partner with a high-tech solution.
Solution: Alltran provided a customized seamless solution that includes initial violation notification, additional follow-up notifications as the violation ages and a move into default, which is then subject to collections activities. Use of Alltran’s staff and resources to free up the University’s staff focus on improved customer service.
- Increased Performance – The Alltran recovery outperformed another contracted agency and freed up their internal staff. Alltran successfully named “Partner of the Year”, three years running.
- Staffing Flexibility – Throughout our partnership, Alltran provides a flexible staff, increasing to meet the client’s need to add agents during seasonal requirements.