Healthcare Contact Services

Healthcare organizations rely on patient-centric communication

Exemplary patient communication requires human, technology, financial, and process resources that are often challenging and costly to implement and manage.

A call center solution that decreases cost and increases efficiencies

The Alltran Contact Services’ Call Center solutions enable organizations to meet their patient’s needs, and decrease administrative burdens for both the staff and facilities. Our Program and Partnership includes:

• Health risk assessments to new and existing members for health plans
• Inbound and Outbound member support services for Medicare and Medicaid
• Cost-effective wellness outreach solutions to positively impact Healthcare Effectiveness Data and Information Set (HEDIS) measurement
• Provider Support

Transforming patient communications through customizable solutions

• Customizable programs and pricing to meet your organization’s unique needs
• Flexibility from an on-demand workforce to minimize and stabilize costs associated with staffing, and turnover
• Proven processes that ensure patients/consumers are receiving excellent services

Alltran Contact Services works with you to develop processes and protocols that meet your business objectives and offers a customizable patient/consumer-friendly call center solution.