Technology

We Provide Superior Service through Modern Technology

dashed-line

In order to maintain internal principles, exceeding those we are contracted to, Alltran invests heavily in being an industry innovator through the advancement and development of cutting edge systems and technology. We build and tailor our technology for our clients’ advantage and operational efficiency. With Alltran, you are given access to these resources through the following features:

  • Best-in-class Account Scoring
  • Inventory Segmentation
  • Proprietary Contactability Model
  • Intelligent work-flow
  • CORE Call Strategy
  • Letter Mailing Approach
  • Triggers and Account Monitoring
  • Quality Control & Representative Oversight
  • Compliance based policies and processes
  • Industry leading Customer Facing Web Payment Portal
  • Robust Dashboard Reporting & Analytics capabilities

Alltran provides a high-tech solution which delivers client specific recovery strategies and detailed performance analytics relative to client based Key Performance Indicators. Our expert IT platform supplies clients with the reporting information to consistently monitor agency performance, as well as identify trends and implement client specific program enhancements.

Collection Platform

  • Simon – propriety system build on MS technologies

Telecom Platform

  • Interactive Intelligence

Voice Analytics

  • Nexidia

Reporting & Analytics

  • SQL Server Reporting Services
  • Microsoft Power BI
  • SAS Analytics

Network

  • MPLS connects datacenters…Cisco and Juniper firewalls

Infrastructure

  • Data Centers in Houston & Chicago

Security

  • FireEye real-time threat detection
  • Secure communication using Zix appliance

Cloud

  • Azure