Transforming

Contact Services

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Alltran Contact Services believes there is a better way to support customers and patients. We offer contact service solutions that center around your customers and patients and are cost effective. This is accomplished by using modernized technology to support our culture of problem solvers, who employ empathy and respect. We have over 39 years of contact center service. Trust us to be your front line customer service partner.

Industries we serve

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Alltran offers a wide range of outsourced Call Center solutions. Our customized strategies and best-in-class technology systems provides cost effective Contact Services that are specifically aligned with our client’s goals in multiple industries:

  • Healthcare
  • Financial
  • Satellite & Cable
  • Telecommunications
  • Utilities
  • Higher Education

Our contact services

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With customized strategies and best-in-class technology systems, we offer services that are specifically aligned with our client’s goals.

Healthcare Contact Services

  • Health Risk Assessments
  • Inbound and Outbound Member Support Services
  • Wellness Outreach and Provider Support
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Healthcare Sceduling

  • Service Delivery Approach
  • 24/7 Flexible Staffing Solutions
  • Defined Process Reporting
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Financial Contact Services

  • Customer Support
  • Early, mid and late stage revenue recovery
  • Inbound and outbound
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Compliance

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Experts in regulatory requirements across the healthcare industry. With 100% commitment to treat every client, patient, and consumer with respect and professionalism, we offer:

As your partner, we offer the highest degree of integrity and professionalism. We will represent your organization with the same quality service standards you demand from your own staff.

  • Data Security
  • Professional Strategies
  • Extensive Compliance Training for our Staff

Technology

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We utilize leading edge technology. Our Interactive Intelligence program provides the latest in Contact Center Management Analytics to ensure sustained performance for our clients.

  • Superior Routing, Scalability & Reporting
  • Automatic Number Identification (ANI)
  • Dialed Number Identification Service (DNIS)
  • Secure Server Network
  • Total Call Recording

Let’s talk about how Alltran can transform your organization.