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Webinars

Reducing Delinquencies by Increasing Customer Service

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Date:

Thursday, March 26, 2015

Time:

1pm - 2:15pm Central


When students and their families have sufficient information regarding the Accounts Receivable policies and procedures they can make informed decisions and be proactive in managing the student account. The University of Illinois System developed a communication plan, outside the regular orientation program, that helps with the financial challenges many of our students and their families experience.

This webinar will take a look at how the University of Illinois System has improved billing procedures, payment options, refund processes and other resources provided by University Student Financial Services and Cashier Operations (USFSCO).

Our panel of presenters will include:
▪ James Burgdorf, USFSCO
▪ Joseph Shroyer, USFSCO

Join our host Judith Flink, Retired Executive Director University Student Financial Services at University of Illinois System, to discover how to implement an effective communication strategy for students and parents that will increase customer satisfaction, while reducing delinquencies and defaults.



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